Cancellation Policy for Material Depot

At Material Depot, we strive to ensure that our customers have a seamless shopping experience. However, we understand that sometimes, cancellations are necessary. Please review our cancellation policy below:

Order Cancellation by Customer

1. Time Frame for Cancellation:
• Orders can be cancelled within 2 hours from the time of placing the order without incurring any cancellation charges.
• After 2 hours, cancellations may not be accepted as the order processing and shipping process may have already commenced.
2. How to Cancel:
• To cancel an order, please contact our customer support team through email at contact@materialdepot.com or call us at +91-8121523945.
• Provide your order number and reason for cancellation in your communication.
3. Refund Process:
• For prepaid orders cancelled within the acceptable time frame, the refund will be processed to the original payment method within 7-10 business days.

Order Cancellation by Material Depot

1. Reasons for Cancellation:
• We reserve the right to cancel any order due to unforeseen circumstances, such as product unavailability, pricing errors, or issues identified by our fraud detection department.
• If an order is cancelled from our end, the customer will be notified via email or phone, and a full refund will be processed immediately.
2. Refund Process:
• In the event of cancellation from our side, the refund will be processed to the original payment method within 7-10 business days.

Partial Cancellations

1. Eligibility:
• Partial cancellations may be allowed depending on the product and order status. Please contact customer support for assistance.
2. Refund Process:
• For eligible partial cancellations, the refund for the cancelled items will be processed to the original payment method within 7-10 business days.