FAQs

Order and Payments

To place an order, simply browse our website, select the desired building materials, and add them to your cart. Proceed to checkout and provide the necessary information. You don't have to make a payment at this stage.
After you place an order, our team will contact you over the phone to confirm the details within a specific timeframe. We will verify the order and discuss payment options.
We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery. Our representative will provide you with the available options during the confirmation call.
There is no minimum order requirement on Material Depot. You can order as little or as much as you need for your project.
Once your order has been confirmed, it may not be possible to make changes. However, please contact our team, and we will do our best to accommodate your request.

Delivery

Delivery times can vary depending on your location and the availability of the materials. Our representative will provide you with an estimated delivery timeframe during the confirmation call.
Delivery charges are calculated based on various factors such as the distance of the delivery location, the weight and dimensions of the materials, and any additional services requested (e.g., special handling or loading/unloading). Our representative will provide you with the specific delivery charges during the confirmation call.
Material Depot specializes in providing building materials and does not offer installation services. However, we can recommend trusted professionals for your project if needed.

Returns/Replacement

In the rare event that you receive damaged materials, please inform our team immediately. We will arrange for a replacement of the damaged items at no additional cost to you.
Yes, you can cancel your order before it is confirmed. Please contact our customer support as soon as possible to initiate the cancellation process
Unfortunately, returns are not applicable for orders placed on Material Depot. We encourage you to carefully consider your purchase before placing an order.
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